Terms and Conditions

We currently use EVRi as our courier and their delivery time is usually 2-4 working days (not including weekends OR bank holidays). Therefore, once your order has been marked as 'shipped' (you should get an email update) then your order should be with you within 3-5 working days. Please bear in mind that on rare occasions, there may be a hold up with your parcel. These circumstances are out of our control but if you do have a problem, please email us and we can track your parcel for you.

UK shipping starts at £2.95 and is calculated at checkout (We do not choose the shipping prices, this is how much Evri charge).

The processing time is the time between your order being placed and it being shipped. Currently, our processing time is just 1-2 days. If by any reason your order may take longer than 1-2 to be shipped, I will contact you. Our processing times DO NOT include the weekends or bank holidays.

Unfortunately, due to the goods being consumable we do not accept returns. If there is an issue with your order, please email us within 24 hours of recieving your order and we will see if we can resolve it for you. If you email after the 24 hour time frame, you will not be able to claim a refund.

We will not provide a refund:

- If you didn't mean to place your order or if you change your mind. This is because our emails are monitored hourly, therefore your order may have already been packed and shipped before we get around to reading your email regarding a refund.

- If your order did not arrive in time. Unfortunately we cannot control any delays with the courier service. We send your orders out promptly, once they have left our hands, we cannot control the speed of arrival. The estimated shipping time is between 2-4 days, however sometimes there can be delays.

Please bear in mind that when purchasing Pick n Mix, there is a risk of one or more of your chosen sweet/s being out of stock once your order is placed. This is because there may be a large volume of people choosing the same sweet at the same time. If this is the case, we will replace the sweet/s with more of everything else.

When choosing only one sweet option in the buildable bag, please email or send us a direct message first, to make sure we have enough of that one particular sweet, in order to do a whole bag for you.

We use 100% latex free, Nitrile gloves and we use non-toxic, plant-based surface cleaner (clementine scent) between each order. If you have allergies to these products, please contact us before hand.

Our sweet filled letters are made from plywood, therefore they may splinter. Please be mindful of this, particularly when eating the sweets. Suckit will not be liable for any injuries caused by the wooden letters.